Customer Care

Northumbrian Roads is committed to providing an excellent service delivery that is totally customer focussed.
(click here to view policy).

We have assembled our own "Customer Care Services Standards Booklet" which has been circulated to all our employees.
(click here to view booklet)

All our policies are communicated via a number of different means such as:

All our employees receive training in Customer Care and are expected to follow our code of conduct accordingly.